Last Updated on September 16, 2022
If you’ve been to a physiotherapist recently, you’ve probably wondered how to write a good review for them. If so, you’re not alone. There are countless other professionals looking for positive reviews of their services. Read on for some tips to get more Google reviews and increase your practice’s online presence. You’ll also learn how to thank satisfied patients for their time.
Positive vs negative reviews
A positive physiotherapist review is a great way to attract new patients, but how do you respond to a negative one? Physiotherapists are busy people, seeing as many as four patients per hour, which translates to just five to ten minutes of active therapy per patient. It’s important to keep this in mind when responding to reviews, because it will help you retain existing patients while preventing prospects from going to your competition.
A physical therapy clinic can easily develop a bad reputation online, as it’s so easy to share negative experiences. If you’re interested in how to avoid bad reviews, follow these guidelines. As you read these reviews, keep in mind that the author’s point about patient confidentiality does not apply to the private practice environment. It also suggests that you respond to bad reviews in a professional way. If you’re unsure, try reading the book by a third-party reviewer.
Responding to negative reviews is an effective way to show that you value your patients. It will also help your organic search performance. While responding to reviews can be difficult, a lot of businesses don’t know what to write. Luckily, there’s a solution: WebPT Local, an online review management tool. WebPT Local allows you to track and respond to reviews from customers, including your own.
Getting on-the-spot reviews
Getting on-the-spot reviews of a physiotherapist is essential for improving the overall service. Many physiotherapists ask patients to visit their clinic three times a week for three to four weeks. While this seems excessive, it can add up very quickly, especially for clients who might find it difficult to fit in three visits per week. While it is important for the physiotherapist to keep in mind that 15-minute treatments can be incredibly repetitive, you can cut down on the number of visits by offering more one-on-one time with each patient.
Thanking patients for their reviews
Responding to reviews can help your physiotherapy clinic to boost its organic search performance. It is important to acknowledge any negative or positive feedback and respond to the person who left the review. However, this can be challenging because many businesses are unsure of what to write in their responses. To help you track reviews and respond to them, try using a review management tool such as WebPT Local. This tool will keep track of reviews written about your clinic and help you write a concise and effective response.
After a patient has completed a review, consider the things that helped them. You may also mention specific things that the provider did for you. You can also reminisce about how the therapist helped you. Finally, close your letter by thanking the provider for their care and support. If you are unable to write a letter, use common phrases that express gratitude. These phrases can be used in a short note or incorporated into a longer letter of appreciation.
Patient review management software will help you identify which patients are most likely to write a positive review. You can automatically send these requests to these patients. Ensure that patients are encouraged to provide honest feedback. Explain to them why it is important for others to know the kind of care you provide. In addition, these reviews help other patients make informed decisions. You can also use this tool to keep track of patient reviews on social media.
Getting more Google reviews
The internet has changed the way people shop, and you cannot ignore this trend. Amazon is king when it comes to reviews and social proof, and patients are no different. They will read reviews to judge if a business is worth going to or not, and will be far more likely to choose a physiotherapist with a high rating and good reviews. As such, it is vital that you get more reviews for your physiotherapy practice to be more competitive.
A simple strategy to get more reviews is to send a monthly email to all your current and previous patients. Make sure to ask for a review when they book their next visit, and include a link to the review site in the email. Ideally, the email will be sent out the same day they receive their appointment. This is likely to increase the likelihood of returning patients, and ensures a positive first impression.
About The Author
Alison Sowle is the typical tv guru. With a social media evangelist background, she knows how to get her message out there. However, she's also an introvert at heart and loves nothing more than writing for hours on end. She's a passionate creator who takes great joy in learning about new cultures - especially when it comes to beer!